Refund Policy

This policy applies to all logo, identity, 3D rendering, animation, print and packaging engagements commissioned from BrandAura Studio, and forms part of our Terms of Service.

The deposit reserves a named block of studio time and covers discovery, research and the first exploration stage. It is non-refundable once discovery has begun. If you cancel in writing before discovery starts, the deposit is refunded in full less any third-party costs already committed on your behalf.

Where you cancel mid-project, we invoice for completed stages and any work in progress at the point of cancellation, and refund the remaining unearned balance within thirty days. Concepts presented but not paid for in full remain our property and may not be used commercially.

Final fees are not refundable once final files have been delivered and accepted, because ownership of the approved mark and assets transfers to you at that point. Acceptance occurs on written approval or after fifteen working days without a response, as set out in our Terms of Service.

We refund the affected portion of the fee where we fail to deliver a contracted deliverable, where we cancel the engagement for reasons within our control, or where a duplicate or incorrect payment has been taken.

We do not refund for subjective dissatisfaction after approved stages, changes in your internal strategy or leadership, delays caused by missing briefing material, or a decision not to proceed to market with a delivered identity.

Where the delivered work does not match the agreed written brief, our first remedy is corrective revision at no additional cost. A refund is considered only where corrective work cannot reasonably resolve the discrepancy.

Font licences, stock imagery, rendering credits, print proofs and courier charges are purchased in your name or on your behalf and are non-refundable once incurred.

Send a written request to our studio email within fourteen days of the relevant deliverable or charge, stating the project name, the invoice reference and the reason. We acknowledge within two working days and issue a written decision within ten working days.

Approved refunds are returned to the original payment method within thirty days of the decision. Bank or processor charges and currency fluctuation are not reimbursed.

We will first attempt to resolve any disagreement in good faith through direct discussion. This policy does not limit any statutory right you may hold under the mandatory consumer or commercial law of [Jurisdiction], and any unresolved dispute is subject to the governing law and jurisdiction clause in our Terms of Service.